They close at 3 not 5. And no one ever answers the phone. This place is a joke..............
Just bad business, man.
You can check my other review and since, I've been here at least seven different times, none of which (including my last review) have I gotten any service completed. Not one job done. What kind of business is this? Must be one where they pick and choose who will get service.
I've been in and out of here for months trying to get a new electronic key for my car. Obviously, I won't be returning as they've gotten the ol (rare) 1-star from me. First off, there seems to be "a guy" for every different type of job you need done. Need a safe handled? There's 'a guy' for that. Need an electronic key made? Also, 'a guy' for that. I had no idea the locksmith industry was booming so much so that not one person can take on knowledge of anything but one task. Then you'd be lucky to catch whatever 'guy' you need because either he shows up when he wants to or not at all.
Flashback: I went in, requesting a new key, they needed to order the part, ok, cool. A few days later the part arrives, I tell them on the phone that I will be there in 15 minutes. 13 minutes later I show up, guess what, 'the guy' that does electronic keys just left out (wtf?! I JUST said I'd be there shortly) then I leave for a month. I get back after my trip, still needing a new key, so I give it another try.
Again, on the phone I asked if 'the guy' was in because I did not want to make a blank trip if not and if they didn't have the part. I even spoke with 'the guy' on the phone, told him exactly what I needed, asked if they had the part in stock, to which he replied "we should have it" (can't you just get up and go check?!) I show up, and of course, they didn't have the part in. Unbelievable.
So, again, they take down my info and tell me the part will be in, in a few days. Well it's been 3 weeks and nothing, so now they're getting this review.
Stay away, save yourself the time and go somewhere else.
Tried to use a local company, but they picked up and hung up on me. Don't have time for that stuff so I went with Pop a Lock instead. Oh well.
Coming back from a vacation, I found that my key wouldn't enter the ignition of my 2007 Honda Civic. Nothing is more irksome than having to fix something on your car that you have no idea how it happened or why.
I tried a few other places that were really not listening to the issue causing more stress than necessary and pricing me around $300+ to fix the issue. I finally did what I should've done from the beginning and had my car towed to Star Lock And Key Co. Carl and the gang are early birds over there so if you have this issue arrange with them to bring your car over early. Carl let me know that Chad had it fixed up by that afternoon, letting me know they replaced the tumblers in the ignition ( a common issue that they've fixed multiple times) and it cost me $125 which was great considering I thought I was going to have to drop a lot more.
I would definitely recommend these guys for a tumbler issue with your ignition on a Honda Civic!
I needed a replacement keyless entry remote. Dealerships charge $250 (!) and naturally I was trying not to spend that much. Star Lock and Key quoted me $150, so I decided to go for it.
They ordered the key, said they would call me when it arrived, and then I didn't hear from them for three weeks. On my second follow-up call to them, the remote had arrived (thanks for letting me know).
They have only one locksmith who can program keyless entry remotes, so another two weeks went by, as this person was often in Lafayette for some reason. I was finally told (after I called them, naturally) to come first thing in the morning, which I did. There were four people ahead of me at 8:00am to speak to this one person.
The person programmed my remote, only to ftell me that the trunk button did not work, but that was not his fault and I probably have a blown fuse.
Of course, the mechanic told me the fuse was fine, and that Star Lock had likely ordered the wrong remote unit, so now I've been lied to, and I've paid for a remote that can't open my trunk.
You get what you pay for. I will never go back to them, under any circumstances.
Personnel, professional service, is the first thing that comes to mind when I think of this business. I had called to check on a price, which actually put Pop A Lock to shame, then, about a week later when I called to actually schedule the service , it happened to be the same person who I spoke with the first time. Not only was he just this kind & professional as the first time, but he actually remembered the make model and year of my car. The technician who came out to make the key, was also kind and professional. The keys were perfect, and the price wasn't much more than half of the price of the aformentioned competitor. I would absolutely use again, and recommend to anyone. Thanks Star, your name is befitting!!
Five stars for Star Lock and Key. I left a message on Mother's Day and they called me back first thing Monday morning.
Star one: actually returning a call, and promptly at that.
Star two: They told me they could send someone out that day.
Star three: The locksmith, a cool guy with a weathered dreamcatcher tattoo on one forearm and a heart being stabbed on the other, arrived that morning. He had 29 years of experience but said he's never call himself a "master" locksmith because locks are always becoming more sophisticated.
Star four: He changed all the locks (six total), installed a deadbolt and gave me four keys.
Star five: It took less than an hour and cost $212.
In response to Chad.
The dealer didn't have your parts, after I called it still took a day to get the door handles in. The parts person told me that it may take a few days, but called the next day and said they came in. So no. Parts you assume we're ordered and there, weren't there when I called early in week three.
When I first brought the van in I had come from another automotive service center and knew it was the handle and lock. I mentioned this to you. The door was working fine from the inside indicating that the mechanism in the door was fine. You told me that you'd have to take it apart to see for yourself.
The cost of the door handles was about $100.00 less than what you quoted me. Not a big deal to me if the service is good.
The biggest thing that upset me was that I texted you in the third week, "Please stay on top of this, two weeks is a bit too long to find out that they screwed his order up. Thank you." And you respond, " It takes a week just to get the parts in and I have a lot of orders going on to remember to check them all.
You dealt with this Yelp review quickly. If you helped your customers as quickly I wouldn't be writing this update.
You call this service?
I'm not looking to keep defending myself. I can post screen shots of the texts if this goes further. I'll also post the inappropriate text you sent this morning. I'm not going to be harassed.
Decided to obtain some duplicates keys and remotes for our vehicles and homes. Based on the YELP reviews here the choice was an easy one. Arrived at the business with no appointment and walked in. First of all, the place is easy to find and has ample parking on the premises. Secondly, in this summer heat the AC works just find and it was very comfortable inside doing business.
The staff is professional, competent, and friendly. Over and above those great qualities they provide service to you quickly. Reminds me of the way businesses, most businesses, operated when I was growing up in New Orleans.
If they can get the job done they will. If they cannot they will tell why they cannot. My kind of people.
This place has my Seal of Approval.
And they don't even serve food or wine. Go figure.
Long gone are the days when you could copy your car key for a few bucks at the hardware store. If you're not driving something ancient, then you probably have a chipped key which requires programming from the dealership. The thing is car dealerships like to squeeze as much money out of you as possible. It's in their DNA. Call and ask about getting an extra key and they will ask for an arm and most of your leg. Unless you're inclined to start donating appendages, it's best to look elsewhere.
What the dealership won't tell you is that a reputable locksmith can do the same programming for a fraction of the cost. Star Lock and Key was able to cut and program two extra keys in about five minutes for a few cents shy of $60. I happened to find a pair of uncut keys on EBay for a good price, but you can also get them from Star.
They don't just copy car keys, this is a full service locksmith. They can copy just about any key, and service just about any lock. No shills here, these guys know their stuff. They have been in New Orleans for 80 years and are a great local alternative to Pop-A-Lock.
Excellent customer service. I was referred to this business by the wonderful people at United Hardware because I needed a key cut for an older Mercedes. I was in and out in less than ten minutes, and the key worked perfectly.