Extremely disappointed w/the ppl & the service. I called this AM & the dispatcher told me his driver will be here before lunch. That was perfect considering we were trying to build a lean-to over where this car w/no keys has been. Living in Livingston, the 1st 2 things I asked when getting quotes: "Do you do vehicles?" & "Do you come out to Livingston?". The guy who gave my quote of $155 took down my address & even responded with, "That's perfect b/c my guy is in Denham today. What's that...just 10 mins from you, right?"
On the way here, the driver called for the 3rd time saying "he's on the way". The last phone call, he let me know that he doesn't know what the mix up was but they were going to have to charge me an extra $40 b/c we were in Livingston. I let him know what the dispatcher said & he was well aware of my location. We discussed it 3 different conversations. The driver got here at 3:30 (4 hrs later!) Thomas, the driver, was very nice & it took him 5 mins to do. I wish as much grief as the dispatcher gave me about finding the registration to this abandoned car, they would've actually followed through & asked to see PROOF it was mine. No, Thomas didn't ask for a single thing. Thank God I'm honest. Thomas only charged me $175 (to meet in the middle) for the mix up, which I appreciated. When pulling out, he assumed it was ok to back into our yard. I wish I can post pictures of that rut! As if we haven't been held up enough on this lean-to project, my husband had to get him out the mud!
I called after to speak to a mgr or the owner. The mgr supposedly picked up. After complaining, he told me Thomas WAS the owner! Ppl like that shouldn't own a business. Honestly, I think they took advantage at the last min b/c they knew I was stuck & needed that car moved TODAY. But the mgr could care less & had no answers nor apologies for Thomas being 4 hrs late. Pls take your $$ elsewhere...these ppl are a flight risk.
this store sells all kinds of keys and will duplicate nearly any key. a really quirky cashier was working when i recently visited, but the conversation was awesome because we talked about ~the rapture~ that didn't happen. reasonably priced and takes credit cards.
minus one star for the horrible location...very hard to navigate out of the parking lot onto college drive at certain hours.